Terms of Use

Effective 12 November 2026

By using Puzami you agree to these terms. If you do not agree, please do not use the app.

Puzami is published by Tam Duc Studio, an individual developer in Vietnam. You can reach us at hamhansamu@proton.me.

What Puzami is

Puzami is a picture puzzle game. You rebuild a picture by sliding tiles into the empty space, play a new daily puzzle that is the same for everyone, challenge other people to beat your time on exactly the same board, and turn your own photos into puzzles. The pictures in our library are illustrations we create with the help of AI image tools.

Who may use it

You must be 18 or older.

Your account

You can play without signing up. Your progress, nickname and results belong to your installation, through a random identifier our server gives it. If you link Google Play Games, your profile can follow you to a new phone. Uninstalling the app or wiping the phone without Play Games linked loses your profile, and we cannot restore it.

Purchases belong to the Google account you bought them with, and come back on any phone signed in to that account.

Free play, and what VIP adds

What is included may change as we add features; a feature you already pay for is not removed from VIP during a period you have paid for.

VIP subscription

VIP is sold as a monthly or yearly subscription through Google Play.

• The price you pay is the one Google Play shows you at checkout, in your currency and including any local tax. We do not quote prices here, because they differ by country and by any promotion running at the time.
• Free trial. If a plan offers a free trial, you are charged when the trial ends unless you cancel before then. Each Google account gets one trial.
• Subscriptions renew automatically at the end of each period, at the then-current price, unless you cancel at least 24 hours before the end of the current period.
• You cancel in Google Play, not in the app: Play Store → your profile → Payments and subscriptions → Subscriptions. Cancelling stops the next renewal; you keep VIP until the end of the period you already paid for.
• Refunds are handled by Google Play under Google's refund policy. We cannot take a payment or issue a refund ourselves, because we never receive your payment details. If you are in a country where the law gives you a right of withdrawal, that right applies on top of Google's policy.
• If a payment is pending or fails, the app says so and no benefit is granted until Google confirms the purchase.

Remove Ads

Remove Ads is a one-time purchase. It removes banner ads and the full-screen ads shown between puzzles for as long as Puzami is available, on any phone signed in to the Google account you bought it with. Optional rewarded videos — which you choose to watch for a hint — remain available. It does not include the other VIP benefits.

Advertising

Free players see a banner during play, placed away from the puzzle, and occasionally a full-screen ad after finishing a puzzle — never before or during one. You can also choose to watch a rewarded video for a hint. Where an advertising consent choice is required, you can change it at any time in Settings → Ad privacy choices.

Your content

Your photos remain yours. Puzzles you make from your photos are played on your phone and are not sent to us. If you send a photo as a private link, you allow us only what is needed to run that link: store the photo, and show it to people who open the link, for 7 days, after which we delete it. We do not use your photos for anything else — not for advertising, not to promote Puzami, and not to train any model.

Only send photos that you have the right to share, and that the people shown in them would be comfortable sharing. Never send photos that are sexual, violent, hateful, unlawful, or that show a child in a way they or their parents would not want. Before you create your first private link, the app asks you to accept these rules.

Your nickname is shown to other players. Do not use a nickname that is offensive, impersonates someone else (including us), or contains your real name, phone number or other contact details.

Reporting and blocking

You can report a nickname on any leaderboard, a challenge in the feed, or a private-link photo, and block the player behind it, from the item itself. A blocked player's challenges and private links are hidden from you. We review reports, and we may remove content, reset a nickname, and suspend or permanently ban anyone who breaks these terms, without notice. Penalties increase step by step: a warning, then a 7-day ban from leaderboards, challenges and private links, then a permanent ban; sexual content involving minors, threats and scams lead to a permanent ban the first time. You can appeal a penalty from the app or by writing to hamhansamu@proton.me.

If you see something that puts someone in immediate danger, contact your local emergency number first, then report it to us.

Fair play

Leaderboards and challenges are only fun if results are real. Our server replays every submitted solve to check it. You must not use bots, solvers, modified versions of the app, or any other way to submit a result you did not achieve by playing. We may remove results that fail our checks or look automated, reset a leaderboard, and ban players who cheat. A removed result is not a reason for a refund.

Availability

We may change, suspend, or discontinue Puzami or any part of it, including daily puzzles, picture packs and leaderboards. Some features need an internet connection; puzzles you have already downloaded and your own photos keep working offline.

Ending your access

You can stop using Puzami at any time, cancel your subscription in Google Play, and ask us to delete your data as described in the Privacy Policy. We may suspend or end access if you breach these terms, and if we do we will tell you why unless the law prevents us.

Liability

Puzami is provided as is. To the extent permitted by law, we are not liable for indirect or consequential loss. Where liability cannot be excluded, it is limited to the amount you paid us in the twelve months before the claim.

Nothing in these terms limits rights you hold under mandatory consumer law in your country, and nothing here excludes liability for fraud, death, or personal injury caused by our negligence.

Governing law

These terms are governed by the law of Vietnam, and disputes belong to the courts of Vietnam — except where the mandatory consumer law of your own country of residence gives you the right to bring a claim there instead.

Third-party content

The fonts and some software in Puzami come from other people and are used under their own licences. They are credited on our third-party notices page.

Changes to these terms

If these terms change in a way that matters, the app shows you the new version before you carry on using it. The date at the top always says which version you are reading.

Contact

hamhansamu@proton.me

Language

These terms are published in English and Vietnamese. If a translation and the English version disagree, the English version prevails.